Privacy Policy

1. Overview & Scope

This Privacy Policy describes how Roc Solid Athlete Specific and Fitness Training ("Roc Solid," "we," "us," or "our") collects, uses, and shares information when you use our website, contact forms, booking links, and when we communicate with you via email, SMS/text message, or other channels. By using our website or services you agree to the practices described here.

2. Information We Collect

• Contact information — name, phone number, email address — provided when you fill out a form, book a session, or contact us directly.
• Booking & appointment details — service selected, date/time, and related scheduling data processed through our booking platform, Vagaro.
• Website usage data — IP address, browser type, pages viewed, referring URL, and similar analytics data collected automatically through cookies and similar technologies.
• Communications — content of messages, emails, or texts you send us.
• Payment information — payments and billing are processed by Vagaro or other third-party payment processors. Roc Solid does not store full credit card or payment account details on this website.

3. How We Use Information

• Provide, schedule, and manage training services and support.
• Send appointment confirmations, reminders, and service-related updates.
• Send promotional or marketing messages only if you have opted in.
• Respond to your inquiries and communicate about your account or sessions.
• Improve our website, services, and client experience.
• Comply with legal obligations.

4. SMS / Text Messaging

Roc Solid may send SMS/text messages for appointment reminders, service updates, and — only with your explicit opt-in consent — promotional messages. By opting in to receive text messages you acknowledge and agree to the following:

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to opt out of text messages.
• Reply HELP for help or contact us at rocsolid1618@gmail.com.
• Consent to receive text messages is not a condition of purchase.

We do not send marketing texts without appropriate consent. We honor all opt-out requests promptly and maintain an internal do-not-text list.

5. Sharing of Information

We may share your information with trusted service providers who help us operate, including:

• Booking and scheduling platform (Vagaro)
• Email and SMS delivery services
• Website analytics providers
• CRM and business management tools

We do not sell your personal information. We may disclose information if required by law, court order, or to prevent fraud or protect the rights and safety of Roc Solid, our clients, or the public.

6. Cookies & Analytics

Our website uses cookies and similar technologies to analyze traffic, remember preferences, and improve your experience. You can control cookie settings through your browser. We may use third-party analytics services (such as Google Analytics) that collect anonymized usage data.

7. Data Retention

We retain personal information for as long as necessary to provide our services, maintain business records, and comply with legal obligations. When information is no longer needed, we delete or securely dispose of it.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices & Rights

• Access & update — contact us to review or correct your personal information.
• Email opt-out — click "unsubscribe" in any marketing email.
• SMS opt-out — reply STOP to any text message.
• Cookies — adjust your browser settings to limit or disable cookies.

10. Children & Minors

Roc Solid provides training services that may involve minors. All communication and consent for minors is handled through a parent or legal guardian. We do not knowingly collect personal information online from children under 13 without parental consent. If you believe we have collected such information in error, please contact us so we can promptly delete it.

11. Third-Party Links

Our website contains links to third-party services, including Vagaro for booking. These external sites have their own privacy policies and practices, and Roc Solid is not responsible for their content or data handling.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us: